FAQS
  1. Website Setup
  2. About Our Web Hosting
  3. Domain Name Email Hosting
  4. Managing Your Website
  5. Website Features
  6. Billing and Payments



Website Setup
  • What information do I need to setup a website?

    You will need to know your business or organization's contact information (physical address, billing address, phone, and email). You will need to have a good idea of what domain name you want to use if you don't already have one. If you do have a domain name, you will need to have the login information for your current domain registrar. You will need to provide the contact information of the website's main administrator.

  • How long does it take before my website is on the internet?

    Upon setup, your website is immediately available under a temporary address. If you are registering a new domain name, it usually takes no more than a day to get your website up on the web. If you are transferring an existing domain, this can take up to a couple of weeks.

  • How long does it take before my website is in the search engines?

    While we have no control over search engines, they usually crawl and index new websites within a couple of months of launch.

  • Do you help with search engine optimization?

    We provide places for you to fill in relevant key words as they relate to search engines, but we do not usually type these words for the customer unless asked.

  • What if I don't like any of the color schemes or designs available?

    We seek to cover a wide variety of color schemes and combinations, but we are always looking to add more based on our customer requests. We welcome your input on what colors and designs you would like to see. You may find that it is not necessarily the color scheme but the banner that you don't like. Our system gives you the ability to upload your own custom banners or have us build one.

  • Can I alter the design that I choose for my site?

    You can alter many aspects of the website. There is a Design Chooser that allows you to customize your template. 

  • Do you do custom website banners or templates?

    We have the capability to provide custom banners and templates for an extra, one-time charge. 

  • What is included in the setup fee?

    The setup fee helps cover the administrative and support costs and design (this can be basic or custom) involved in getting all of your great services up and going.

  • Do you provide on-site training?

    We do not do on-site training, but we are always glad to help you by phone or email. We also have some very helpful video tutorials.

  • Do you offer video tutorials?

    Yes. We offer some introductory video tutorials to get you up and running. Once you have the basic concepts down, it's easy to branch out from there.

  • Can I see a preview of how your website administration operates?

    We have an introductory video that demonstrates the basic functionality and layout of the website administration. 

  • Click here to view the video.






About Our Web Hosting
  • What type of web server security do you have in place?

    In addition to applying the latest security patches and updates to our web server, we have implemented security measures to further protect your information. These security measures combine multiple approaches to prevent data breaches and spamming.

  • What is your server up time?

    The server stays up at least 99% of the time.

  • Do you have bandwidth limits?

    While no server is without its ultimate bandwidth limits, we do not limit the bandwidth for individual websites.

  • Do you keep my contact information private?

    We do not sell or give your information to any other entity.

  • Can we use your system but host the website ourselves?

    We cannot allow others to have access to our proprietary web code, so we do not allow anyone to host our content management system on their own server.

  • Can I use FTP to upload content?

    Since our content management system is specifically tailored to work with the online site administration tools, FTP is not compatible with a system of this type. Therefore, FTP is not necessary.

  • If I cancel my service, can I take my website elsewhere?

    You are welcome to copy and save any information that you have placed on your website, but, since the underlying content management system is proprietary, we cannot provide you all of the information that would allow you to duplicate the same website in another location.

  • How much server space do I get?

    You get an unlimited amount of space for your text, images, and documents, and the amount of media storage that you receive is limited to the specifications of your particular website plan.

  • Is my site backed up regularly?

    We do maintain backups as part of our support operations, and we also offer a trash bin in the site administration that allows one to restore information deleted within the past 60 days.

  • What technologies and programming languages do you use in your website content management system?

    Our content management system has a PHP/MYSQL back end and an HTML/CSS/jQuery front end.






Domain Name Email Hosting
  • What are some good guidelines to keep in mind when choosing a domain name?

    First and foremost, your domain name must be available. You can check for domain availability by clicking here. It is best to keep the domain name as simple and as short as possible. Abbreviations are perfectly acceptable to use in the domain name, and it is usually best to stick to the .com, .net, or .org extensions.

  • Does the domain name have anything to do with search engine placement?

    Your domain name is included in your search engine score, but it is not nearly as important as your website's title and contents. You can have www.abcdefghijk.com as your domain name and still be on top if your title and content match the search parameters.

  • Are there any advantages to having DayOneWebsites.com purchase and manage my domain name?

    There are many advantages to having us manage your domain name. Firstly, you do not have to worry about renewing your domain name each year. We do that for you, and the yearly renewal cost is on us. Also, we often run into situations where the person who registered a domain name leaves the business or organization and is unable to be contacted. We are always able to be contacted, and we do not hold your domain name if you choose to transfer it away.

  • Can we have more than one domain name?

    You are welcome to have your website under as many domains as you choose. If you would like for us to host the extra domain names, we charge $15 a year per domain name.

  • What happens to the domain name if we cancel our website?

    If we are managing your domain name when you cancel your account, we provide simple instructions on how to transfer the domain into an account of your own.

  • If I have already registered a domain name, can I use that domain with a DayOneWebsites.com website.

    Absolutely. You are welcome to continue to manage the domain name yourself, or you can transfer the domain name to us while you have a website with us (recommended). We have done many, many domain transfers, and we are very familiar with process.

  • How long does it take before my website is on the Internet?

    Upon setup, your website is immediately available under a temporary address. If you are registering a new domain name, it usually takes no more than a day to get your website up on the web. If you are transferring an existing domain, this can take up to a couple of weeks.

  • Do custom email addresses automatically come with any of your website plans?

    We offer email at an extra cost on all plans. We charge $10 per box per year, or we have bulk rates as follows: 5 boxes for $39 a year, 10 boxes for $59 a year, and 20 boxes for $89 a year.

  • What are some technical specifications for the email that you offer?

    We offer email that has an unlimited amount of online storage, POP/IMAP access, and webmail access. You are able to use these email accounts in any email application, tablet, or mobile device.






Managing Your Website
  • Are phone and email support included, at no extra cost, for the life of my site?

    Yes, they are.

  • Do I need any special computer software to manage my website?

    You'll want to have an up-to-date web browser on your computer or tablet. That is all you will need. 

  • Can multiple people administrate the website?

    Yes. You can setup multiple website administrators, and you can limit their admin access to select areas of the admin. Multiple administrators can also work on the website at the same time.

  • Can I work on my website from any computer?

    As long as you have an up-to-date web browser, you can work on your website from any personal computer and from most tablets. 

  • Must I log in to make changes to the website?

    Yes. You will need to enter in your login credentials each time you want to start a site administration session.

  • If I make a mistake, can I restore my previous state of work?

    There are many key areas in the site administration area that have a trash bin. This means that you can restore any data that you have deleted or saved within the past 60 days.

  • Can I see a preview of how your website administration operates?

    We have an introductory video that demonstrates the basic functionality and layout of the website administration. 






Website Features
  • Can I upgrade my website plan at any time?

    Yes. When upgrading, a pro-rated invoice is created from the upgrade amount.

  • Do you have live video or audio streaming?

    We do not currently offer this feature, but it is easy to embed a 3rd-party, live-streaming solution into one of our websites.

  • Does your website system offer a mobile version?

    Yes. We do offer a full-featured, mobile version.

  • Do you have an online store or donation system?

    Our premium and ultimate plans include a PayPal-based online store with the option of a PayPal checkout option. A PayPal account is required in order to activate this option.

  • Can I rename, rearrange, and turn off different pages on the site?

    All of these things are easily done in the "Manage Pages" area of the site administration.

  • How many pages can I have on my website?

    Our system breaks up the information on a website into several page types. Each page type has a specific purpose and accepts specific types of information. For instance, the prayer manager only displays information related to prayer requests and submissions. This creates purposeful and organized website information. There are several of the page types that allow for an unlimited amount of sub-pages, but the number of main navigation links is usually around 8 to 15 links.

  • Can I link to my social media?

    The system natively supports linking to Facebook, Twitter, Google+, YouTube, Vimeo, Instagram and ShareThis, but you are also free to use the site's resources to create links to any other type social media as well.

  • Am I required to use your calendaring system?

    While our calendaring system is tied into many parts of the website, you are free to turn this off and embed another calendar of your choosing. This is only possible if the calendar you choose offers an embedding option.

  • Can I embed videos or code from another website?

    Yes. As long as this code doesn't "break" the code of the website on the whole, you are welcome to embed anything of your choosing.

 






Billing and Payments
  • Is payment required up front when I sign up for a website?

    When you sign up with us by phone or online, payment is required before making the website live.  You will be provided a temporary link to add, edit or change your website prior to making the site live on the internet. 

  • Can I pay monthly?

    We do not currently offer a monthly payment plan.

  • Is the domain name renewal included in the annual fee?

    If we manage your domain name, the cost of the renewal is included in the annual fee.

  • Is the setup fee a one-time charge?

    Yes. The setup fee is a one-time charge.

  • Can I upgrade my website plan at any time?

    Yes. When upgrading, a pro-rated invoice is created from the upgrade amount.