FAQSYou will need to know your business or organization's contact information (physical address, billing address, phone, and email). You will need to have a good idea of what domain name you want to use if you don't already have one. If you do have a domain name, you will need to have the login information for your current domain registrar. You will need to provide the contact information of the website's main administrator.
Upon setup, your website is immediately available under a temporary address. If you are registering a new domain name, it usually takes no more than a day to get your website up on the web. If you are transferring an existing domain, this can take up to a couple of weeks.
While we have no control over search engines, they usually crawl and index new websites within a couple of months of launch.
We provide places for you to fill in relevant key words as they relate to search engines, but we do not usually type these words for the customer unless asked.
We seek to cover a wide variety of color schemes and combinations, but we are always looking to add more based on our customer requests. We welcome your input on what colors and designs you would like to see. You may find that it is not necessarily the color scheme but the banner that you don't like. Our system gives you the ability to upload your own custom banners or have us build one.
You can alter many aspects of the website. There is a Design Chooser that allows you to customize your template.
We have the capability to provide custom banners and templates for an extra, one-time charge.
The setup fee helps cover the administrative and support costs and design (this can be basic or custom) involved in getting all of your great services up and going.
We do not do on-site training, but we are always glad to help you by phone or email. We also have some very helpful video tutorials.
Yes. We offer some introductory video tutorials to get you up and running. Once you have the basic concepts down, it's easy to branch out from there.
We have an introductory video that demonstrates the basic functionality and layout of the website administration.
In addition to applying the latest security patches and updates to our web server, we have implemented security measures to further protect your information. These security measures combine multiple approaches to prevent data breaches and spamming.
The server stays up at least 99% of the time.
While no server is without its ultimate bandwidth limits, we do not limit the bandwidth for individual websites.
We do not sell or give your information to any other entity.
We cannot allow others to have access to our proprietary web code, so we do not allow anyone to host our content management system on their own server.
Since our content management system is specifically tailored to work with the online site administration tools, FTP is not compatible with a system of this type. Therefore, FTP is not necessary.
You are welcome to copy and save any information that you have placed on your website, but, since the underlying content management system is proprietary, we cannot provide you all of the information that would allow you to duplicate the same website in another location.
You get an unlimited amount of space for your text, images, and documents, and the amount of media storage that you receive is limited to the specifications of your particular website plan.
We do maintain backups as part of our support operations, and we also offer a trash bin in the site administration that allows one to restore information deleted within the past 60 days.
Our content management system has a PHP/MYSQL back end and an HTML/CSS/jQuery front end.
First and foremost, your domain name must be available. You can check for domain availability by clicking here. It is best to keep the domain name as simple and as short as possible. Abbreviations are perfectly acceptable to use in the domain name, and it is usually best to stick to the .com, .net, or .org extensions.
Your domain name is included in your search engine score, but it is not nearly as important as your website's title and contents. You can have www.abcdefghijk.com as your domain name and still be on top if your title and content match the search parameters.
There are many advantages to having us manage your domain name. Firstly, you do not have to worry about renewing your domain name each year. We do that for you, and the yearly renewal cost is on us. Also, we often run into situations where the person who registered a domain name leaves the business or organization and is unable to be contacted. We are always able to be contacted, and we do not hold your domain name if you choose to transfer it away.
You are welcome to have your website under as many domains as you choose. If you would like for us to host the extra domain names, we charge $15 a year per domain name.
If we are managing your domain name when you cancel your account, we provide simple instructions on how to transfer the domain into an account of your own.
Absolutely. You are welcome to continue to manage the domain name yourself, or you can transfer the domain name to us while you have a website with us (recommended). We have done many, many domain transfers, and we are very familiar with process.
Upon setup, your website is immediately available under a temporary address. If you are registering a new domain name, it usually takes no more than a day to get your website up on the web. If you are transferring an existing domain, this can take up to a couple of weeks.
We offer email at an extra cost on all plans. We charge $10 per box per year, or we have bulk rates as follows: 5 boxes for $39 a year, 10 boxes for $59 a year, and 20 boxes for $89 a year.
We offer email that has an unlimited amount of online storage, POP/IMAP access, and webmail access. You are able to use these email accounts in any email application, tablet, or mobile device.
Yes, they are.
You'll want to have an up-to-date web browser on your computer or tablet. That is all you will need.
Yes. You can setup multiple website administrators, and you can limit their admin access to select areas of the admin. Multiple administrators can also work on the website at the same time.
As long as you have an up-to-date web browser, you can work on your website from any personal computer and from most tablets.
Yes. You will need to enter in your login credentials each time you want to start a site administration session.
There are many key areas in the site administration area that have a trash bin. This means that you can restore any data that you have deleted or saved within the past 60 days.
We have an introductory video that demonstrates the basic functionality and layout of the website administration.
Yes. When upgrading, a pro-rated invoice is created from the upgrade amount.
We do not currently offer this feature, but it is easy to embed a 3rd-party, live-streaming solution into one of our websites.
Yes. We do offer a full-featured, mobile version.
Our premium and ultimate plans include a PayPal-based online store with the option of a PayPal checkout option. A PayPal account is required in order to activate this option.
All of these things are easily done in the "Manage Pages" area of the site administration.
Our system breaks up the information on a website into several page types. Each page type has a specific purpose and accepts specific types of information. For instance, the prayer manager only displays information related to prayer requests and submissions. This creates purposeful and organized website information. There are several of the page types that allow for an unlimited amount of sub-pages, but the number of main navigation links is usually around 8 to 15 links.
The system natively supports linking to Facebook, Twitter, Google+, YouTube, Vimeo, Instagram and ShareThis, but you are also free to use the site's resources to create links to any other type social media as well.
While our calendaring system is tied into many parts of the website, you are free to turn this off and embed another calendar of your choosing. This is only possible if the calendar you choose offers an embedding option.
Yes. As long as this code doesn't "break" the code of the website on the whole, you are welcome to embed anything of your choosing.
When you sign up with us by phone or online, payment is required before making the website live. You will be provided a temporary link to add, edit or change your website prior to making the site live on the internet.
We do not currently offer a monthly payment plan.
If we manage your domain name, the cost of the renewal is included in the annual fee.
Yes. The setup fee is a one-time charge.
Yes. When upgrading, a pro-rated invoice is created from the upgrade amount.
